Return & Refund Policy
Thank you for shopping at Kapco Organic Fertilizers (kapco.org.in). We value your satisfaction and want to ensure that you have a positive experience with our products. This Return & Refund Policy outlines the terms and conditions for returns and refunds for purchases made through our online store.
- Eligibility for Returns
- Our return policy lasts 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
- To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
- Returns Process
- To initiate a return, please contact our customer support team at [insert contact information] within the 30-day period.
- You will be required to provide the order number, the reason for the return, and any supporting documentation or images, if applicable.
- Once your return request is approved, we will provide you with instructions on how to return the product.
- Return Shipping
- The customer is responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product.
- We recommend using a trackable shipping service and obtaining a shipping receipt or proof of delivery. We cannot guarantee that we will receive your returned item without proper tracking.
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- If the return is approved, we will initiate a refund to your original payment method within a reasonable timeframe.
- The refund amount will be the purchase price of the item, minus any applicable restocking fees or return shipping charges, if applicable.
- Please note that it may take some time for the refund to be processed and for the funds to be reflected in your account.
- We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact our customer support team within 30 days of purchase.
- Non-Returnable Items
- Certain items are exempt from being returned, including gift cards and downloadable products.
- Damaged or Defective Items
- If you receive a damaged or defective item, please contact our customer support team immediately. We may require photos or other evidence of the damage or defect.
- We will assess the situation and, if necessary, arrange for a replacement or refund, including any applicable return shipping costs.
- If you need to cancel an order, please contact us as soon as possible. We will make every effort to accommodate your request, but if the order has already been shipped, it may not be possible to cancel it.
- Changes to the Return & Refund Policy
- We reserve the right to modify or update this Return & Refund Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.
If you have any further questions or concerns about our Return & Refund Policy, please contact our customer support team for assistance.
Last updated: [Date]
Note: This Return & Refund Policy is provided as a general guideline. It is important to refer to the specific terms and conditions provided on the Kapco Organic Fertilizers website (kapco.org.in) for the most accurate and up-to-date information.